WARRANTY

Landline pickups include a Three-Year, Non-Transferable Warranty from date of purchase to the original owner. Landline pickups are guaranteed to be free from manufacturing defects before they leave our workshop.

All Landline pickups undergo constant and thorough testing, metering, and inspection throughout the manufacturing process, and we proudly stand by the quality and longevity of our products.

Pickups covered under warranty will be repaired or replaced by Landline free of charge. Domestic US based customers will be provided a return shipping label. International customers can inquire about return shipping reimbursement options.

Responsibility for correct and safe guitar pickup installation lies with the purchaser. If you are unfamiliar with electric guitar wiring, soldering, or have never fitted pickups into a guitar body’s routing before, please consult an experienced professional guitar technician or luthier for proper installation.

Landline's Warranty is Void Upon: General disassembling of the pickup, disconnecting the pickup leads, unwinding or removing coil tape, evidence of steel wool matter, environmental damage (water, fire, smoke, etc.), general signs of improper handling, abuse and misuse, or any non-factory specification modification or alteration to the pickup, all of which is determined at Landline's discretion upon inspection. In the event of a non-warranty service, the customer is responsible for all incurred fees (shipping, parts & materials, bench labor, & service fees) required to repair the pickup.

NON-WARRANTY REPAIRS:

- Bench Fee: $30/Hour*

- Coil Rewind: $80/coil

- Nickel/Chrome/Gold Cover Replacement: $20

- Plastic Cover Replacement: $10

- Cloth Pushback Wire Re-Lead: $10

- Vintage Braided Shield Wire Re-Lead: $20

- 4-Conductor Wire Re-Lead: $20

- Wax Re-Potting: $12

*Bench Fees include labor time for Pickup Diagnostic, Rewind, Repair, and Cleaning/Restoration

REPAIRS PROCESS

To begin the Landline Repairs process, use the Request Form below or email support@landlineelectric.com.

REPAIR REQUESTS